Your mission
As Technical Manager, your mission is to ensure that every Heat Geek heat pump installation meets the highest standards of quality, compliance, and customer satisfaction. You’ll be the go-to expert for technical support, helping our installer network navigate challenges and ensure smooth, high-quality installations. At the same time, you’ll be a key player in identifying root causes of recurring issues and implementing scalable, tech-driven solutions to future-proof the business as it grows.
Your key objectives will include:
Providing expert technical oversight and support for all Heat Geek heat pump installations.
Leveraging software and digital tools to streamline processes, analyse data, and improve outcomes.
Identifying recurring issues across the Heat Geek network and developing scalable, tech-led solutions to address them.
Managing complex installations and heightened situations with homeowners and installers, ensuring positive outcomes.
Developing scalable resources and processes to support a growing network of installers and customers.
Your profile
Experience and Skills
We’re looking for an experienced, qualified heat engineer who has:
Extensive hands-on experience with heat pump systems, including design, installation, and troubleshooting.
A proven track record of managing installations involving multiple parties (sub-contractors, suppliers, and customers).
Completed all Heat Geek courses, demonstrating mastery of our methodologies and standards.
Tech-savviness, with experience or a willingness to learn software tools (e.g., CRM systems like HubSpot, project management tools, data analytics platforms) to optimise workflows and analyse performance.
Strong analytical skills with the ability to identify root causes of issues and implement lasting solutions.
Knowledge of compliance frameworks (e.g., MCS, CPS) and industry regulations.
High emotional intelligence (EQ) and experience handling escalations, ensuring customers and installers feel supported and valued.
Excellent communication skills, capable of breaking down complex problems and delivering clear, actionable advice.
b) Key Attributes
The right person for this role will:
Be passionate about heat pumps and further developing the industry.
Be tech-savvy and enthusiastic about using digital tools to improve processes and performance.
Have a proactive, solutions-focused mindset, always looking to address underlying issues and innovate where needed.
Stay calm under pressure, managing escalations with empathy, authority, and professionalism.
Be detail-oriented while also keeping the bigger picture in mind.
Thrive in a collaborative environment, building strong relationships with installers, suppliers, and customers as well as the Heat Geek team.
Be a forward-thinker, anticipating challenges as the business scales and preparing accordingly.
c) What Success Looks Like
In your first year as Technical Manager, success will look like this:
Recurring issues across the Heat Geek network are identified and addressed through scalable, tech-driven solutions, reducing the need for reactive support.
Comprehensive digital tools, workflows, and resources (e.g., troubleshooting guides, support method statements) are developed and successfully rolled out, improving efficiency and satisfaction.
Installations meet or exceed quality and compliance standards, with fewer escalations and higher customer satisfaction.
Complex installations involving multiple parties run smoothly and efficiently, with minimal delays or issues.
Installers and stakeholders feel supported and confident, thanks to your technical expertise and effective guidance.
Heat Geek’s processes for installation quality and compliance are streamlined, scalable, and underpinned by smart use of technology.
Why us?
This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5 minute walk from Waterloo Station and an energising space for anyone working on climate change!
The salary range for this role is £65k - £80k annually, plus share options and our employee benefits package, which includes:
- Private health and dental insurance
- Learning budget
- Annual summer retreat
- Cycle to work scheme
- Monthly socials
- Yoga, run club and social events with other sustainability startups in co-working space
- Gym membership contribution
- Season ticket loan
- Weekly fresh fruit basket
